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Helpline, Alliance Infotech’s Voicexchange For Hiv/aids Toll Free Helpline
by Alliance Infotech
Now all your HIV AIDS related answers is just a call away. Alliance Infotech a global IT company and provider of computer telephony solutions, developed and implemented Free Help Line System for CRPF Wives Welfare Association.
This help line aims at raising awareness level of large number of people, and disseminates updated information and analysis on global, regional and country trends of HIV epidemic. The AIDS helpline gives you the time and a confidential space to explore your feelings, seek advice in confidence, without prejudice and get the information that you need.
This toll free helpline provides with dual functions, it uses IVR (Interactive voice response system) to provide automated knowledge to general public and two counselors share information about various services and help people in making right decisions. We are proud to complete this project effectively, as this helpline will definitely help in changing the people’s behavior towards epic like AIDS and would provide critical information anytime and confidentially. Says Faieza Khan-Business Manager Alliance Infotech.
Alliance Infotech developed a centralized helpline solution by using its product VoiceXchange (IVR) with a configurable call flow. VoiceXchange was integrated and connected with the centralized database and E1 digital lines of CRPF. The solution also has features for call recording and call transfer to counselors. A flexible CRM software was further introduced which can be customized according to the need of UNAID. Reports can be generated and completely customized from the software as per requirement. The system will keep callers identity confidential, and counselors will answer all his/her queries. This will definitely benefit both kinds of people, one who is HIV positive and the one who is unknown.
These articles on lifestyle and more
Return to the selection of helpline
You may want to try these websites for additional information
http://www.californiasmokershelpline.org/
http://www.helplineww.org/
http://loveisrespect.org/
The information provided in this article is the express opinion of the author. Exchangenet is not responsible for the content!
Now all your HIV AIDS related answers is just a call away. Alliance Infotech a global IT company and provider of computer telephony solutions, developed and implemented Free Help Line System for CRPF Wives Welfare Association.
This help line aims at raising awareness level of large number of people, and disseminates updated information and analysis on global, regional and country trends of HIV epidemic. The AIDS helpline gives you the time and a confidential space to explore your feelings, seek advice in confidence, without prejudice and get the information that you need.
This toll free helpline provides with dual functions, it uses IVR (Interactive voice response system) to provide automated knowledge to general public and two counselors share information about various services and help people in making right decisions. We are proud to complete this project effectively, as this helpline will definitely help in changing the people’s behavior towards epic like AIDS and would provide critical information anytime and confidentially. Says Faieza Khan-Business Manager Alliance Infotech.
Alliance Infotech developed a centralized helpline solution by using its product VoiceXchange (IVR) with a configurable call flow. VoiceXchange was integrated and connected with the centralized database and E1 digital lines of CRPF. The solution also has features for call recording and call transfer to counselors. A flexible CRM software was further introduced which can be customized according to the need of UNAID. Reports can be generated and completely customized from the software as per requirement. The system will keep callers identity confidential, and counselors will answer all his/her queries. This will definitely benefit both kinds of people, one who is HIV positive and the one who is unknown.
These articles on lifestyle and more
Copy and distribution of this article is allowed helpline
Return to the selection of helpline
You may want to try these websites for additional information
http://www.californiasmokershelpline.org/
http://www.helplineww.org/
http://loveisrespect.org/
The information provided in this article is the express opinion of the author. Exchangenet is not responsible for the content!